Terms and Conditions
Tactran T2E Transport to Employment
Terms & Conditions
1. These terms
1.1 Why you should read these Terms. Please read these Terms carefully before you use the Tactran T2E Transport to Employment service (T2E), create an account or submit any request for a journey to us.
These Terms tell you who we are, how we will provide T2E, what to do if there is a problem and other important information.
If you think that there is a mistake in these Terms or require any changes, please contact us to discuss.
1.2 What these terms cover. These are the terms and conditions (“Terms”) for the use of our booking platform, content, tools, software and transport services.
1.3 Journey Planning. T2E services are available for journeys (“Journeys”) within the Angus council, Dundee council, Perth & Kinross council and Stirling council areas and include:
1.3.1 Providing Journey Plan and cost information for Journeys by public transport modes (rail, bus, community transport, and demand responsive transport options) (“Journey Plan”). Where no such transport is available or suitable we can seek to provide you with an alternative. We will inform you of transport where this available but DO NOT commit to provide transport to all enquirers, registered T2E users, or other individual.
1.4 Individual Travel. The T2E journey planner has been designed for individual and may only be used to arrange Journeys and Journey Plans to cover your needs. I.E., any journey plan will relate to your use based on the criteria you provide to us. Planned trips may be provided by vehicles in multiple occupancy. This means that you may be asked to share a vehicle with other passengers.
1.5 Booking and Paying for Journeys & Additional Terms. T2E journey plans can include trips that require pre-booking. We will provide you with a booking option. Once a booking is confirmed T2E will have made a commitment to your transport, and you will be required to give us notice if you no longer need that booking. Cancellations may still be charged for.
You are responsible for payment for trips made, including short notice cancellations, and we will invoice you for trip costs. You are not required to make payment to the driver in a vehicle, unless notified otherwise.
You will be required to pay for all Journeys from your own money except in circumstances where a third party has agreed to make payment on your behalf. We will confirm this with you before a trip is booked. We will also ensure you are aware of the transport cost (including where fares are paid by a third party) before you travel, and will only book transport where you acknowledge the cost and accept responsibility for payment.
1.6 Information provided by T2E. All information provided to you in connection with a Journey or otherwise (including without limitation routes, times, delays, cost, points of interest and traffic conditions) is based on information provided to us by various third parties. Whilst we take all reasonable efforts to provide you with accurate and up-to-date information, we make no representations and provide no warranties or guarantees, whether express or implied, that any information we provide to you is accurate and/or up-to-date as we are reliant on the information provided to us by the relevant third parties.
1.7 Geographical restrictions. T2E services are provided for Journeys and Journey Plans within the Angus Council area, Dundee City Council area, Perth & Kinross Council area and Stirling Council area (collectively the Tactran area).
When using the T2E portal you may still be able to plan a Journey that originates or terminates at a location outside of these areas, but we do not undertake to support nor provide transport outwith the Tactran area. We do not accept responsibility for transport nor information pertaining to trips originating from, or destined for locations outwith the Tactran area.
1.8 Responsibilities Your use of any information or materials provided by T2E is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information made available through T2E meet your specific requirements.
2. Additional Terms
2.1 Each Journey Plan provided to you incorporates these Terms and constitutes an individual contract between us. These Terms also incorporate our Privacy policy and website Cookie policy.
3. Eligibility to use T2E
3.1 To use T2E and for us to provide you with travel you must:
agree to these Terms;
be of working age;
4. Information about us and how to contact us
4.1 Who we are. We are the Tayside and Central Scotland Regional Transport Partnership (Tactran); a local government organisation constituted and incorporated under the Transport (Scotland) Act 2005 whose headquarters is at Bordeaux House, 31 Kinnoull Street, Perth PH1 5EN.
4.2 How to contact us. You can contact us by e-mailing us at info@t2e.scot or by filling in the contact form available at https://www.t2e.scot.
4.3 How we may contact you. If we have to contact you (see clause 4.4. below) we will do so by writing to you at the email address you have provided to us in your initial sign up. Whilst we will seek to confirm your email address to be accurate, we do not accept liability if you provide us with an inaccurate email, or if you change your email address without informing us.
4.4 Why we may contact you. We may have to contact you to address any issues you have contacted us about, inform you of updates, and to provide transport service information and bookings. We may from time to time contact you in relation to your experiences in using T2E, or to seek further marketing information, or provide you with additional information pertaining to T2E. You will have the option to opt out of marketing communications, which we will ask you as a part of the normal sign-up process. You can also inform us of your choice of marketing preferences by emailing info@t2e.scot, and providing us with your email address. We do not accept responsibility for updating your marketing preferences where you provide us with an inaccurate email address.
5. Restrictions in the use of T2E
5.1 You must not:
use T2E in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, onto our app, website or any operating system;
infringe our intellectual property rights or those of any third party in relation to your use of T2E;
use T2E in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; create harm to other service users, transport providers, associated and supporting staff members, or other personnel involved in the delivery of T2E;
collect or harvest any information or data from T2E or attempt to decipher any transmissions to or from our servers running T2E; and
use T2E for commercial or business purposes, other than in accessing your normal place of work, or place of employability service provision.
5.2 We reserve the right to restrict or block access to T2E due to breach of these Terms.
6. Planning Journey Terms
6.1 Use of T2E journey plan. The T2E journey planner is designed to provide you with information on Journeys you may wish to take and provide you with options as to how to travel on those Journeys.
6.2 We cannot guarantee the availability of all Journey options, and reserve the right to seek alternative transport where this is necessitated on operational grounds.
6.3 We reserve the right to terminate and cancel travel bookings where you do not use them, are not present at an arranged location at an arranged time, or cancel without notice or with minimal notice on more than 2 occasions. Minimal notice will be defined as less than 24 hours’ notice. We also reserve the right to charge you for transport booked but not used.
7. Booking and Payment Terms
7.1 Payment for Journeys remain your responsibility. In some instances payments may be provided by a third party, and it is your responsibility to ensure we are aware of this fact before you travel. We reserve the right to confirm third party payments, and will be constrained by any restrictions placed on such payments by the third party as a condition of their support.
You will not normally be required to make a payment to the driver of a T2E vehicle, but remain liable for payment via T2E subject to the clause above.
7.2 T2E Transport Service Providers are responsible for ensuring that the transport offered is delivered in accordance to their service terms and complying with all laws, rules and regulations that apply to their service.
7.3If you encounter any problem with your journey you should notify us at your earliest convenience by email: info@t2e.scot. Further emergency contact details will be made available to you prior to transport being provided. These may differ by location and provider, and will be provided prior to your travel on an individual basis.
8. Refunds
8.1 Travel costs for trips provided by T2E transport providers will be invoiced in arears. Refunds will only be made for erroneous charges, including mistakes made in reporting. We will not refund costs associated with trips booked, but not made, unless a cancelation is notified to us with more than 24 hours’ notice.
9. Our rights to make changes
9.1 We may need to change these Terms to reflect changes in law or best practice or to deal with additional features or Transport Service Providers which we introduce.
9.2 We will require you to accept any changes to these Terms the next time you use T2E. If you choose to reject the new Terms you will not be able to continue to use T2E.
10. Providing the services
10.1 User responsibilities. It is your responsibility to ensure you carry identification, including any entitlement cards, Young Scot, or Thistle Card, if held. You may also be provided with an electronic proof of travel you will need to show to the driver. It is your responsibility to ensure your mobile device is available and charged sufficiently to show identification and/or proof of travel.
It is your responsibility to let us know of any change in circumstance that might impact on your use of T2E, or affect your user responsibilities, listed above.
11. If there is a problem with T2E transport services
11.1 How to tell us about problems and give us feedback. If you have any questions or complaints about T2E, or to provide feedback, please contact us. You can e-mail us at info@t2e.scot or use the Help Centre which can be accessed from within the T2E website.
12. Estimates, Price and Payment
12.1 Where to find the prices for a Journey. T2E will inform you about the fare you will be asked to pay. We will provide this to you before you travel. We take all possible measures to ensure that the price of each Journey is correct at time of planning. We will notify you of any change in costs in advance of that change being made.
12.2 If you have indicated that you hold a valid entitlement card, such as a concessionary bus pass, this may be included in the estimated price provided. You are responsible for ensuring you carry the valid proofs of entitlement when you travel, and ensure
12.3 When you must pay and how you must pay. You acknowledge that you will be financially responsible for travel costs as notified to you. This will include any discounts or third-party payments we are aware of. All payments should be made on invoice from T2E.
13. Our responsibility for loss or damage suffered by you
13.1 No exclusion or limitation of liability for certain losses. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your consumer rights in relation to T2E that we cannot exclude.
13.2 We are not liable for business losses. We only supply T2E for individual use in access to normal place of work, or to place of employability support services. It can not be used for other purposes. If you use T2E for any other purpose we will have no liability to you for any losses, including without limitation loss of profit, loss of business, business interruption costs or loss of business opportunity.
13.3 Exclusion and Limitation of losses. Save as set out in clauses 13.1 and 13.2, our total liability to you for all losses arising under or in connection with each Journey you make, whether in contract, delict (including negligence), breach of statutory duty or otherwise, will in no circumstances exceed the higher of either the total price paid by you for the relevant Journey or the total fixed price or estimated price indicated to you in the applicable Journey Plan.
14. Your Responsibility for Loss or Damage Suffered by Us or Providers
14.1 You are responsible for adhering to any conditions of travel imposed upon you by any of the Transport Service Providers used during your journey.
14.2 You will indemnify us and hold us harmless for any liabilities, damages, loss, charges or expenses we incur in respect of any claim made against us by a Transport Service Provider arising out of or in connection with your acts or omissions or the acts or omissions of anyone who travels with you on any Journey.
15. Other important terms
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will ensure that the transfer will not affect your rights.
15.2 You may not transfer your rights under these Terms to anyone else.
15.3 Nobody else has any rights under these Terms. These Terms are between you and us. No other person shall have any rights to enforce any of the provisions in these Terms. Neither of us will need to get the agreement of any other person in order to end these Terms or to make any changes to these Terms.
15.4 If a court or relevant authority finds part of these Terms to be illegal, the rest will continue in full force and effect. Each of the clauses within these Terms operates separately. If any court or relevant authority decides that any of the clauses within these Terms are unlawful, the remaining clauses will remain in full force and effect.
15.5 Even if we delay in enforcing these Terms, we can still enforce these Terms at a later date. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking any of the provisions within these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by Scots law and are subject to the exclusive jurisdiction of the Scottish courts.